We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
12 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 12 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. I understand that emergencies happen and may make an exception based on circumstances.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Inclement Weather Policy
In the event of inclement weather I will waive my 12 hour cancellation policy. I do ask that you let me know as soon as possible that you are unable to make your appointment due to weather. I will let you know no later than 2 hours prior to your appointment if I will have to cancel due to weather.